Protecting your privacy is extremely important
to Credit Management Group. We strive to keep your personal
information confidential. By ensuring that you
are aware of and understand the Credit Management Group
Client Privacy Policy, we can provide you with
better service. Please take a moment to read the
following policy to learn how we handle your personal
information.
We collect personal information to enroll you
in our service. The information we require is the
absolute minimum necessary. Credit Management Group uses
your personal information to provide you with superior
customer service, and to communicate with you regarding
your case. In addition, we use your personal information
to keep you up to date on the latest service announcements,
feature updates, special offers, and other information
we think you would like to hear about. From time
to time, we may also use your personal information
to contact you to participate in a market research
survey, so that we can gauge client satisfaction
and improve our service further.
We collect information about you at the time you
sign up for our service, and any time we enter
information from your credit report into our database.
The latter is necessary to make that information
available to you via Dispute Wizard™. In
addition, when you sign up for a new Credit Management Group
service, or ask to be included in an email mailing
list, we collect and store the information you
provide in a secure database.
To save you time and make our web services even
easier to use, some areas of the Credit Management Group
web site allow you to create an "Client ID" using
your personal information. The system saves your
information and assigns you a unique Credit Management Group
Client ID. Next time you log into the client section
of our web site you can simply enter your Client
ID and password — the system will automatically
look up the information it needs.
Because the ability to communicate with our clients
during any part of the credit recovery process
is absolutely essential, your personal information
may be shared with other Credit Management Group employees.
They will protect your personal information in
accordance with the Credit Management Group Customer Privacy
Policy. Credit Management Group will not share your personal
contact information with other companies unless
you specify otherwise.
Credit Management Group works with other companies that
help us provide Credit Management Group services to you,
and we may provide your personal information to
these companies. For example, should we need to
forward written documents to you we give shipping
companies this information so they can deliver
more efficiently. The information they receive
is for shipping and delivery purposes only, and
we require that the companies safeguard your personal
information in accordance with Credit Management Group's
policies.
Credit Management Group safeguards the security of the
data you send us with physical, electronic, and
managerial procedures. We urge you to take every
precaution to protect your personal data when you
are on the Internet. Change your passwords often,
use a combination of letters and numbers, and make
sure you use a secure browser.
The Credit Management Group web site uses industry-standard
Secure Sockets Layer (SSL) encryption on all web
pages where personal information is required. To
sign up for Credit Management Group's service, or to log
into the client section of the web site, you must
use an SSL-enabled browser such as Netscape Navigator
3.0 or later, or Internet Explorer. This protects
the confidentiality of your personal and credit
card or checking account information while it is
transmitted over the Internet.
When you browse Credit Management Group’s web site,
you are able to do so anonymously. Generally, we
don’t collect personal information when you
browse — not even your email address. Your
browser, however, does automatically tell us the
type of computer and operating system you are using.
Like many web sites, the Credit Management Group web site
uses “cookie” technology. When you
first connect to our site, the cookie identifies
your browser with a unique, random number. The
cookies we use do not reveal any personal information
about you, except perhaps your first name so we
can welcome you on your next visit. Cookies help
us understand which parts of our web sites are
the most popular, where our visitors are going,
and how long they spend there. We use cookies to
study traffic patterns on our site so we can make
the site even better.
In some of our email to you, we use a “click-through
URL.” When you click one of these URLs, you
pass through our web server before arriving at
the web site that is your destination. We track
click-throughs to help us determine your interest
in particular topics and measure the effectiveness
of our customer communications.
We may use third-party advertising companies to
serve ads on our behalf. These companies may employ
cookies and action tags (also known as single pixel
gifs or web beacons) to measure advertising effectiveness.
Any information that these third parties collect
via cookies and action tags is completely anonymous.
If you would like more information about this practice
and your choices, click here.
To make sure your personal information remains
confidential, we communicate these privacy guidelines
to every Credit Management Group employee and staff member.
Credit Management Group does not knowingly solicit personal
information from children or send them requests
for personal information.
Credit Management Group's web site may contain links to
other sites. Credit Management Group does not share your
personal information with those web sites and is
not responsible for their privacy practices. We
encourage you to learn about the privacy policies
of those companies.
If we are going to use your personal information
differently from that stated at the time of collection,
we will try to contact you via email using the
most recent information we have. If you have not
given us permission to communicate with you, you
will not be contacted, nor will we use your personal
information in a new manner.
The Credit Management Group Customer Privacy
Policy is subject to change at any time. We
encourage you to review
the privacy policy regularly for any changes.
